Refund Policies
💙 At Pickya.shop, we’re committed to making your shopping experience smooth, fair, and worry-free.
Pickya.shop is committed to providing excellent customer service and satisfaction. This policy explains how refunds, resends, and returns are handled.
⚠ All disputes must be submitted properly. Failure to follow procedures may result in rejection.
✅ What Qualifies for Refund, Resend, or Return
1. Order Delays
- USA: Eligible after 45 days
- Brazil: 110 days (customs delays)
- Other countries: 100 days
- Check your local post office before submitting disputes
2. Orders Not Received
- No refund if tracking shows "delivered"
- Non-delivery proof required from post office
3. Damaged Products
- Full refund/replacement for severe damage
- Partial refund for minor issues
- No refund for packaging damage
- Electronics claims within 30 days
4. Incorrect or Missing Items
- Full refund/replacement for wrong items
- Partial refund/resend for missing parts
- Size issues require photo proof
5. Order Cancellation
- Full refund before processing
- No cancellation after shipment or for custom orders
📩 How to Submit a Request
- Provide photos/videos as proof
- Include screenshots of issues
- Return item if requested
⚠ Important Notes & Exceptions
Dispute Deadline: Within 7 days
Force Majeure:
- Natural disasters
- Customs delays
- War or major disruptions
Restrictions:
- No disputes for non-trackable shipping
- No disputes for high-risk regions
Returns:
- Must be approved first
- Return within 30 days
- Unauthorized returns rejected
Non-Refundable Cases:
- Change of mind
- Wrong item ordered
- Incorrect address provided
- Delays outside our control
📌 Additional Information
- No disputes after order is closed
- Some shipping methods are non-disputable
- Returns only accepted at approved locations
- No refunds for completed service-based products
💬 Need Help?
If you're unsure, contact our support team:
Email: support@pickya.shop